Insurance Replacement

An increasing number of insurance providers are finding that our Insurance Replacement service offers an ideal method of settling customers’ claims with the minimum amount of intrusion and inconvenience

With our replacement service, an insurer will provide a legitimate claimant with an electronic voucher that specifies a particular item, or range of goods, from the hundreds of Argos products available.

Claimants activate the voucher by making a personal call to an IVR telephone line and answering some simple security questions. All they need do then is take the voucher to their nearest Argos store and pick up the goods.

Better, faster service for claimants

Our Electronic Vouchers can improve the quality of customer service as the claimant gets a reliable, speedy turnaround and instant access to a replacement product. It improves control of the claims process and reduces administration, and, crucially, improves profitability.

Unlike paper vouchers, our electronic vouchers can be tracked and cancelled remotely, reducing costs and improving customer service.

Reduce fraud and costs

Our insurance replacement service reduces fraud by eliminating cash from the claims process. Using this service also means that vouchers can be sent by standard post rather than incurring the cost of using registered post.

For more information on this service, please